TROUBLESHOOTING

Selected troubleshooting issues are defined below within the following categories:

Common Error Messages

Message:
MCBoot: INFO: starting realm "StoreX" on station "MCStation"
MCBoot: INFO: realm "StoreX" on station "MCStation" - started
MCBoot: INFO: connecting station "MCStation" to remote stations on realm "StoreX"
MCBoot: INFO: building InetStationAddress for all hosts
MCBoot: INFO: building InetStationAddress for host "ada24"
MCBoot: ERROR: protocol exception host , station MOStation
MCBoot: INFO: skipping ...
MCBoot: ERROR: all hosts were invalid "[Ljava.lang.String;@8849e65e"

Clarification:
The management class station cannot establish a connection to the managed object station.

User Action:

  1. Restart the managed object station as follows:
    /usr/opt/SUNWesm/sbin/esm_moboot stop
    /usr/opt/SUNWesm/sbin/esm_moboot -v start

    Wait until you see the following message before proceeding:
    "MOBoot: INFO: realm "StoreX" on station "MOStation" - booted"

    Then type:
    /usr/opt/SUNWesm/sbin/esm_em_moboot start


  2. Restart the management class station as follows:
    /usr/opt/SUNWesm/sbin/esm_mcboot stop
    /usr/opt/SUNWesm/sbin/esm_mcboot -v start

    Wait until you see the following message before proceeding:
    "MCBoot: INFO: realm "StoreX" on station "MCStation" - booted"

    Then type:
    /usr/opt/SUNWesm/sbin/esm_em_mcboot start

Message:
java.lang.reflect.InvocationTargetException Cannot open device /dev/es/ses**

Clarification:
Bad and/or outdated device entries are located in the /dev/es directory.

User Action:
Clear the /dev/es tree by removing old device entries. Reboot the host with either of the following commands:

Known Limitations

Common Problems

Remote Reporting:
After enabling remote reporting under the Configuration tab, alarm messages are not being sent to designated email addresses and are not logged to designated log files.

User Action:
Be sure to hit Return and then the Apply button after entering or editing email addresses or log file locations. This will enable your updates to be retained and take effect.

Powering Down Disks:
Unsure of when to power down a disk.

User Action:
Power down a disk only when performing diagnostics or when you need to replace the disk.

Full Disk in Log Directory:
Disk space is full in the log directory.

User Action:

  1. Become root.
  2. Copy the following files in /var/opt/SUNWesm/mc/log to another directory:
  3. Remove the log files from /var/opt/SUNWesm/mc/log.
  4. Restart the managed object station as follows:
    /usr/opt/SUNWesm/sbin/esm_moboot stop
    /usr/opt/SUNWesm/sbin/esm_moboot -v start

    Wait until you see the following message before proceeding:
    "MOBoot: INFO: realm "StoreX" on station "MOStation" - booted"

    Then type:
    /usr/opt/SUNWesm/sbin/esm_em_moboot start


  5. Restart the management class station as follows:
    /usr/opt/SUNWesm/sbin/esm_mcboot stop
    /usr/opt/SUNWesm/sbin/esm_mcboot -v start

    Wait until you see the following message before proceeding:
    "MCBoot: INFO: realm "StoreX" on station "MCStation" - booted"

    Then type:
    /usr/opt/SUNWesm/sbin/esm_em_mcboot start