Frequently Asked Questions
Why is Asymmetric Digital Subscriber Line (ADSL) called Asymmetric? click for answer
What are the benefits of ADSL over analog modems? click for answer
Will my Router constantly connect near the maximum speed? click for answer
Can I use my Router during thunderstorm? click for answer
Do I need to install additional telephone lines in order to use ADSL? click for answer
Will my old PC be fast enough for ADSL? click for answer
How can I send/receive fax as well as surf the Internet at the same time? click for answer
Do I need to use Micro-Filter with my Router ? click for answer
What is the function of the reset button on my Router ? (applicable only in certain models) click for answer
What is the function of the CONSOLE/SERIAL connector at the rear of my Router ?  click for answer
How do I know if the link between my Ethernet Card and Router has been established ? click for answer
How do I know if the link between my Router and the Internet has been established ? click for answer
What is Diagnostics Test (DSL Test) used for ? click for answer
How do I generate the DSL Test log file ? click for answer
How do I check the IP settings of my Ethernet card ? click for answer
How do I remove the Dialer utility from my system ? click for answer
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Why is Asymmetric Digital Subscriber Line (ADSL) called Asymmetric?
It is called asymmetric because more bandwidth is reserved for receiving data than for sending data. This is useful because many users of the Internet receive much more data than they send.  

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What are the benefits of ADSL over analog modems ?
Besides the high-speed advantage, ADSL connection is always on. There is no longer a need to log on and off, no more busy signals and no more waiting for the connection to establish - it is always there. On top of these, you can use the phone even when the data connection is on. You do not need to switch between surfing the Net and talking over the phone.  

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Will my Router constantly connect near the maximum speed?

At ADSL speeds, the limitations depend on the performance or load of the ADSL Service Provider that you are trying to reach, as well as the line condition specific to your location.  

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Can I use my Router during thunderstorm?
ADSL Routers can be damaged by thunderstorms. Our product warranty does not apply to damage caused by lightning. If your area is frequent in thunderstorms, you are advised to use a surge protector. Certain surge protectors have been reported to reduce download speed, so you are advised to test your speed before and after installation to make sure that it adds no problems to your line.  

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Do I need to install additional telephone lines in order to use ADSL?
No, you do not need to do so. ADSL and standard voice telephones operate at different sets of frequencies. The difference in frequencies allows both IP (Internet) traffic and voice traffic to co-exist on the same physical phone line.  

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Will my old PC be fast enough for ADSL?
Yes. Limitation comes in only when the ADSL line is used to view video-on-demand or other memory and processor hungry content. Your old PC may be too slow in such cases.  

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How can I send/receive fax as well as surf the Internet at the same time?

To send/receive fax, you may connect your fax machine to the TEL  jack (via a Micro-Filter if your package comes with it) similar to the Telephone Set connection as illustrated in the manual - Step 1.3  Connecting to the Telephone Set (optional).

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Do I need to use Micro-Filter with my Router?

Micro-Filter helps to eliminate noise on the telephone line to ensure the best possible phone performance.

Depending on your models purchased, you may or may not have a built-in Micro-Filter in your Router. If your Router package comes with a Micro-Filter, it implies that your model does not have the built-in Micro-Filter.  For connection to a Telephone set, you need to connect via the bundled Micro-Filter as illustrated in the manual - Step 1.3  Connecting to the Telephone Set (optional).  

If you have other Telephone Sets that are also sharing with the same ADSL line, you will also need to connect the Telephone Set to the Telephone Wall Socket via a Micro-Filter.  (Additional Micro-Filters required can be purchased separately from your dealer) If the ADSL uses a different line and not sharing with your Telephone line, then a Micro-Filter will not be necessary.

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What is the function of the reset button on my Router ? (applicable only in certain models)
This reset button when activated will reset your Router configurations to factory default.  All customised settings that you have previously saved will be lost.

To reset, power-off your Router. Press the reset button with a sharp pointer. With the pointer still pressing onto the button, power on your Router.  Remove the pointer only at a count of around 15 seconds. The factory default settings will be restored.

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What is the function of the CONSOLE/SERIAL connector at the rear of my Router ? 
The CONSOLE/SERIAL connector is for the use of local network management.

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How do I know if the link between my Ethernet Card and Router has been established?
To ensure that the connection between your Ethernet Card and Router has been established, you may run the Diagnostics Test. A PASS at the Ethernet Interface Test means that the connection between your Ethernet Card and Router has been established.

Alternatively, you may ping to your Router to verify the link. Carry out the steps as follow:

  1. From your Windows taskbar, click Start > Run.

  2. In the text box, enter ping 192.168.1.1 -t and click OK.

  1. You should see strings of text similar to the listings shown below.

Close the window.

(If you see 'Request timed out' listing, it means that the link between your Ethernet Card and your Router has not been established. Refer to Troubleshooting Guide 'I get 'Request timed out' response when I ping to my Router'.)  

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How do I know if the link between my Router and the Internet has been established?

  1. From your Windows taskbar, click Start > Run.

  2. Ping to any http address, for example, www.yahoo.com as illustrated below:

  1. If the link between your Router and the Internet has been established, you will see strings of text similar to the listings shown below.

Close the window.

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What is Diagnostics Test (DSL Test) used for ?
This test is optional.  You may run this test only if you have problem establishing your Internet connection.

The Diagnostics Test runs a few tests to verify if your Router is working fine.  Error messages will be prompted to highlight area of failure, if any.

A PASS will be indicated beside the test if the test is successful.

A FAIL will be indicated beside the test if your Router fails the test.

A SKIP means the test is not carried out as previous test(s) has or have failed.  Proceed to fix the problem first before running the Diagnostics Test again. 

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How do I generate the DSLTest log file ?

From your Installation CD, copy the entire Diagnostics Test folder (from the location Advanced\Tools) to your preferred hard disk location. 

When running the Diagnostics Test, if any of your specified tests failed, a DSL Test log file (located where you have previously copied to) will be generated with the errors listed.

To disable the log file, carry out the following steps:

  1. Click on the DSLTEST icon (at the top-left corner of the DSL Test dialog box. From the menu, select Settings.
  2. Clear the tick at Enable Logging by clicking on the box next to it. 

Click OK. 

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How do I check the IP settings of my Ethernet card ?

For Windows® 95 / Windows® 98 / Windows® Me

  1. From your Windows desktop, right-click on the Network Neighborhood icon. Select Properties.

  2. From the Configuration tab, select TCP/IP-> xxx where xxx refers to your Ethernet card model that is connected to your Router.

Click Properties.

(If you do not see your TCP/IP networking protocol, refer to the documentation that comes with your Ethernet card and re-install the driver.)

  1. Select the IP Address tab.  Click the option Obtain an IP address automatically.

Click OK.  When prompted to restart, click Yes.

For Windows® XP

(Instructions are based on default Start Menu)

  1. From your Windows desktop, click Start > All Programs > Accessories > Communications > Network Connections.

  2. Right-click on the Local Area Connection icon that reflects the model of your Ethernet Card that is connected to your Router and click Properties. 
    (This is important especially if you have more than one Local Area Connection icons displayed.)

  3. Select Internet Protocol (TCP/IP) and click Properties.

  1. Select the option Obtain an IP address automatically and click OK.

  1. Click OK again to close.

For Windows® 2000

  1. From your Windows desktop, right-click on the icon My Network Places. Select Properties.

  2. At the Network and Dial-up Connections window, right-click on the Local Area Connection icon and select Properties.

  1. Ensure that the field Connect Using indicates the model of your Ethernet Card that is connected to your Router.  
    (This is important especially if you have more than one     Local Area Connection icons displayed at the Network and Dial-up Connections window.) If not, right-click another Local Area Connection icon and check.

Select Internet Protocol (TCP/IP) and click Properties.

(This example uses 3Com EtherLink III Ethernet Card as an example.)

  1. Select the option Obtain an  IP address automatically. 

Click OK.

  1. Click OK again to close.

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How do I remove the dialer utility from my system ?
To remove the ADSL Dialer utility from your computer, on your Windows taskbar, click Start > Programs > ADSL Connection > Uninstallation.

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