Ensure that you have powered on your Router. You should see your Power LED lights up. Proceed with the following checks:
|
Your power adapter could be faulty. Please check with your dealer. |
If your Router speed or performance is still unsatisfactory, please contact your ADSL Service Provider. |
I get 'Request timed out' response when I ping to my Router. |
Check that you have selected the option Obtain an IP address automatically for your Ethernet Card. See Frequently Asked Question, 'How do I check the IP settings of my Ethernet card ?'. Restart your system for the IP Address to take effect and try to ping again. |
I am prompted with
the following error message when trying to connect to the Internet.
|
Check
that the telephone extension cable is firmly connected from the LINE jack
on your Router to your Telephone Wall Socket (ADSL line).
If there
is nothing wrong with the connections, it is largely due to your ADSL line
being 'interrupted', such as when someone picked
up your Telephone handset. |
I am prompted with
the following error message when trying to connect to the Internet.
|
You may have entered the wrong username and/or password. Load in the Installation CD to run the Installation Wizard again. Click Next to proceed to the username and password dialog box. Ensure that you have keyed in the username and password as given by your ADSL Service Provider. (Password entry is case-sensitive). |
I am prompted with the
following error
message when running the
Diagnostics Test.
|
Your Network Card could be faulty. Click OK. Replace your Network Card and try running the Diagnostics Test again. |
I am prompted with the following error message when running the Diagnostics Test. |
Click OK. Check that you have entered the correct IP Address for your Ethernet Card. See Frequently Asked Question, 'How do I check the IP settings of my Ethernet card ?'. Restart your system for the IP Address to take effect. Try running the Diagnostics Test again. |
I am prompted with the following error message when running the Diagnostics Test. |
|
I am prompted with the following error message when running the Diagnostics Test. |
Click OK. Make sure that you have connected the telephone cable (RJ-11) from the LINE jack on your Router to your Telephone Wall Socket. Refer to your manual on Step 1.2 Connecting to the ADSL Line. Try running the Diagnostics Test again. If it still fails, it could be that you are having a faulty phone cable. Replace the phone cable and try again. |
I am prompted with software not compatible error message when running Diagnostics Test. |
This error message is prompted when system detects that your Diagnostics Test is not compatible with your Router firmware version. Please contact your dealer. |
I am prompted with the following message when I run Diagnostics Test for Line Test. |
You will not be able to use this feature if it is not supported by your Internet Service Provider. |
My Modem Test fails when I run the Diagnostics Test. |
Check that your ADSL line is connected properly as illustrated in the manual - Step 1.2 - Connecting to the ADSL Line. If your Modem Test still fail, carry out the following steps:
|
My Line Test fails when I run the Diagnostics Test. |
Carry out the following steps:
|