Troubleshooting Guide

i) LED Indicators

ii)   

Cannot Get Connected

iii)   

Others

i)  LED Indicators

ii)  Cannot Get Connected

iii)  Others

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i)  LED Indicators
The LAN indicator on the ADSL Router does not light up.
Carry out the following checks:
1
    Check that you have properly connected the Ethernet Network cable or  USB cable to the port labelled ETHERNET or USB on the ADSL Router to the ETHERNET or USB port of your Computer/Notebook. If you are not sure whether you have connected to the correct jack on your Computer/Notebook, please refer to the User Manual (that comes with your ADSL Router package) on how to locate the Ethernet or USB port on your Computer/Notebook.
2    Ensure that your Ethernet Network Card or USB Port is in good working condition.
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The DSL indicator on the ADSL Router is always blinking.
Carry out the following checks:
1
    Please ensure that one end of your telephone extension cable is properly connected to the LINE jack on the ADSL Router and the other end to your Telephone Wall Socket.
2    Check with your ADSL Service Provider if your ADSL line has already been activated.
3    Check with your ADSL Service Provider if your line is in good condition.
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ii)  Cannot Get Connected
I do not see the Web Management page.
Carry out the following steps to check the settings of your Ethernet Network Card:

1    By default, the DHCP Server of the ADSL Router is set to enabled. The IP address of your Ethernet Network Card has to be set to 'Obtain an IP address automatically' (Dynamic IP address). Please refer to Frequently Asked Questions,'How do I configure my Ethernet Network Card to Dynamic IP address?' to ensure that your Ethernet Network Card settings are correct.

For multiple-users connections, all your connected Computers/Notebooks must also have their Ethernet Network Cards set with dynamic IP address.

2    For users that have disabled the DHCP Server of the ADSL Router, you will need to specify an IP address on your Ethernet Network Card. Please refer to the Frequently Asked Questions, 'How do I configure my Ethernet Network Card to a Fixed IP address?' to ensure that your Ethernet Network Card settings are correct.

3    If all the above settings are correct, please do a ping to verify the link between your Ethernet Card and the ADSL Router:

- From your Windows taskbar, click Start > Run.
- In the text box, enter ping 192.168.1.1 -t and click OK.
-
You should see repeated strings of 'Reply from 192.168.1.1.1: bytes=32 ...' running. If you see 'Request time out', ensure that your Ethernet Network Card and Ethernet Network cable are in working condition.

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I cannot surf the net. 'The Page cannot be displayed' is prompted. 
Carry out the following steps to check the settings of your Ethernet Network Card:

1    By default, the DHCP Server of the ADSL Router is set to enabled. The IP address of your Ethernet Network Card has to be set to 'Obtain an IP address automatically' (Dynamic IP address). Please refer to the Frequently Asked Questions, 'How do I configure my Ethernet Network Card to Dynamic IP address?' to ensure that your Ethernet Network Card settings are correct.

For multiple-users connections, all your connected Computers/Notebooks must also have their Ethernet Network Cards set with dynamic IP address.

2    For users that have disabled the DHCP Server of the ADSL Router, you will need to specify an IP address on your Ethernet Network Card. Please refer to the Frequently Asked Questions 'How do I configure my Ethernet Network Card to a Fixed IP address?' to ensure that your Ethernet Network Card settings are correct.
3    Ensure that the proxy server of your Internet Browser is not enabled. (See Configuring Your Internet Browser on the User Manual for details). 
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I get 'Request timed out' response when I ping to the ADSL Router.

Check that you have selected the option Obtain an IP address automatically for your Ethernet Network Card / USB Device. See the Frequently Asked Questions, 'How do I configure my Ethernet Network Card / USB Device to a Dynamic IP address?'.

Restart your system for the IP Address to take effect and try to ping again.

If the above settings are correct,
ensure that your Ethernet Network Card and Ethernet Network cable is in working condition (if you are connecting to the Ethernet Port of your Router) or ensure that you have installed the USB Device properly and that the USB cable is in working condition (if you are connecting to the USB Port of your Router).
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iii)  Others

I am getting poor ADSL speed performance from the ADSL Router.

1    Place the ADSL Router away from devices or appliances such as monitors, exposed computer systems (with chassis covers removed) or another modem which exhibit magnetic fields that may cause interference to your ADSL line.
2
    Ensure that Micro-Filter(s) is/are used for Telephone sets that are sharing the same ADSL line. See the Frequently Asked Questions, 'What is a Micro-Filter? Do I need to use it with the ADSL Router?'.

If the speed performance is still unsatisfactory, please contact your ADSL Service Provider.
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The phone line connecting to the ADSL Router caused interference.

Ensure all communication devices such as Telephone and Facsimile machine sharing the same phone line as the ADSL Router are connected via a Micro-Filter. See the Frequently Asked Questions, 'What is a Micro-Filter? Do I need to use it with the ADSL Router?'.
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The ADSL Router disconnects when an incoming call is received.
Ensure that your Telephone set is connected to the Telephone Wall Socket via a Micro-Filter. See the illustration in the Frequently Asked Questions, 'What is a Micro-Filter? Do I need to use it with the ADSL Router?'
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