Frequently Asked Questions

What is USB?

I have accidentally deleted the DSL500U ADSL USB Modem Dial-Up icon from my desktop or/and the DSL500U ADSL USB Modem Dial-Up icon from the Dial-up Networking / Network and Dial-up Connections window. How should I get it back?

At ADSL speeds, the limitations depend on the performance or load of the ADSL Service Provider that you are trying to reach, as well as the line condition specific to your location.  

Micro-Filter is required if you are sharing your ADSL line with your telephone. The Micro-Filter will eliminate noise on the telephone line to ensure the best possible phone performance. If the ADSL uses a different line and not sharing with your Telephone Set, then a Micro-Filter will not be necessary.

1. Ensure that your computer is powered on.

For Windows® 98SE / Me
- From your Windows desktop, right-click on My computer icon and select Properties.
- Select the Device Manager tab. Double-click on Network adapters.

For Windows® XP
(instructions are based on default Start menu)
- Click Start. Right-click on My Computer and select Properties.
- Click on the Hardware tab and Device Manager button.

For Windows® 2000
- From your Windows desktop, right-click on My computer icon and select Properties.
- Click on the Hardware tab and Device Manager button.

2. You should see DSL500U ADSL USB Modem listed. This means that your modem has been installed successfully.

If you see an exclamation mark displayed besides your modem device, it means that you have not installed your driver properly. Click on the device and select Remove. Install your driver again.

If your modem device is not listed at all, it also means that you did not install the driver properly. Install your driver again.

Run the diagnostics (DSL Test) that comes with your modem package.

1. Ensure that your modem is powered on. 

2. On your Windows desktop, double-click on DSL Test icon. (The shortcut icon was created when you have installed the modem driver successfully). 

You will see 4 tests with 4 black boxes.  Click Start Test. System will perform all 4 tests automatically.

3. Upon successful tests, all the black boxes will turn green. 

You may click View Log to view the errors if encountered. The view log screen shown below confirms that there are no errors found if all tests are successful.

If errors are encountered, click View Log to view the errors and rectify it shown below.

Errors would be displayed in the View log screen as shown above. Click on the "Fix it" button to rectify the errors. The following screen appears. Click OK to proceed.

You would encounter the following screen below after all errors are rectified.

If all else fails, please contact your ADSL Service Provider for assistance.

 

4. Click Close to exit.

How do I monitor the performance of my modem?

1. Once the driver has been properly installed, you will see an CSA icon 
   on your Windows system tray.

2. Double-click on the icon.

The ADSL Control and Status monitors the ADSL link connection status.  To be able to dial-up to the Internet, the Connection Status must show ADSL link connected.  If not, click Connect.  

The Modem Performance shows the transmitting and receiving rate during the data transfer.

3. Click Close to exit.

Solution : Run the DSL Diagnostics Test. You will encounter several "fail" error messages during the test (this is normal). Click on "FIXIT" and the icon will be automatically created.

1. To remove your modem driver, click Start > Programs >  DSL500U ADSL USB Modem > Remove Modem Driver.
   
2. At the prompt for restart, remove the USB cable connection and restart your system.

Alternatively, you may remove your modem driver from your Control Panel (Start > Settings).  Double-click on Add/Remove Programs and select DSL500U ADSL USB Modem. Click Remove to uninstall the modem driver. Follow any on-screen instructions to complete the uninstallation.