DOCUMENT:Q320170 30-APR-2002 [msnetwork] TITLE :Cannot Type In Body Of MSN Explorer E-mail PRODUCT :The Microsoft Network PROD/VER::6.0,6.1 OPER/SYS: KEYWORDS: ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - The Microsoft Network Version 7.0 - The Microsoft Network versions 6.0, 6.1 ------------------------------------------------------------------------------- SYMPTOMS ======== You cannot type in the body of a new MSN Explorer e-mail message. The font does not appear or appears as white font matching the background. The e-mail font may be viewable when received by the addressee. CAUSE ===== This issue can occur for any of the following reasons: - You have Microsoft Internet Explorer 5.5 or greater and you are running Microsoft Office 97--Office 97 contains corrupted registry entries that occurred during the installation process. This corruption causes the spelling checker feature to fail and as a result you cannot compose e-mail messages in MSN Explorer version 6.1/7.0. - Rich Text Editor is not enabled for MSN Explorer e-mail. - MSN Messenger is corrupt or not installed. RESOLUTION ========== Install the Micrsoft Office 97 Service Pack, turn on Rich Text Editor, and install MSN Messenger (if necessary). Install the Micrsoft Office 97 Service Pack ------------------------------------------- To install the Microsoft Office 97 Service Pack Go to: http://office.microsoft.com/downloads/9798/sr1off97detail.aspx Turn on Rich Text Editor ------------------------ To turn on Rich Text Editor 1. Sign in to MSN Explorer, type www.hotmail.com in the Address box, and then click GO. A message will appear asking if you want to go to www.hotmail.com or read your e-mail with MSN Explorer. 2. Click Go to the Hotmail Web site. 3. Click Compose , and then click the Tools drop-down list in the left upper corner of message. 4. Select Rick Text Editor ON Allow a moment for the changes to take effect. You will see new Rick Text features in the message area. 5. Sign out and quit MSN Explorer. 6. Start MSN Explorer, and then sign-in. 7. Click Email, and then click Write E-mail. You should be able to type in the body of your e-mail messages now. Install MSN Messenger --------------------- To install MSN Messenger 1. Sign in to MSN Explorer, type messenger.msn.com in the Address box, and then click GO. 2. Click Download Now. 3. Click Run from Current Location. Additional query words: kbimu MSN Explorer ====================================================================== Keywords : Technology : kbMSNSearch kbMSN600 kbMSN610 kbMSN700 Version : :6.0,6.1 Issue type : kbprb ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2002.