12.1 Introduction
Computer Crash Analysis Tool (CCAT) is a software application that enables Hewlett-Packard customer service engineers and system administrators to analyze operating system crashes.
CCAT matches information collected about a crash against a set of operating system-specific rules to determine if the footprint of the collected crash data matches any known crash data footprints for which a solution or corrective action has been found. Use of CCAT greatly reduces customer downtime by shortening the time required to analyze system crashes and eliminates the need for customer site visits.