11.4.2  Proactive Remote Service

Note


The PRS product has now retired. OSEM provides local support similar to the remote support previously provided by PRS CSG/QSAP,see section  11.5.1 Open Service Event Manager. The same commands still exist in WEBES to route notifications to either PRS or OSEM, but WEBES only supports routing to OSEM, not PRS anymore. See Section 3.10.3 "OSEM Notification (formerly PRS CSG/QSAP)" for more information. .


Proactive Remote Service (PRS) does not require that its own software be installed on the same system as SEA. Instead, PRS gets installed on a designated customer service gateway or CSG. SEA sends problem reports to the customer service gateway for forwarding on to HP. You must have a customer service gateway configured before you can enable PRS notifications. See the PRS documentation for details.

QSAP—The customer service gateway was formerly known as the Qualified Service Access Point (QSAP).

The desta qsap [on | off] command (see Chapter 3) enables or disables PRS notifications.

When you enable PRS, SEA prompts for the customer service gateway address and the port number that it listens on: