3.5.1  Windows (Unresponsive Director)

Stop the Director either from the Start | Programs menu, or by issuing the command: net stop desta_service. Check the Windows Task Manager for the following WEBES processes:

If they end within 2 minutes, the Director can be restarted either from the Start | Programs menu, or by issuing the command: net start desta_service and then waiting approximately one minute for WEBES to set up its processes before running a WEBES tool.

If there are data transport problems, there is a possibility of accumulating about one megabyte of used disk space per week.

If the Director does not stop in approximately two minutes the processes may be hung. Select any suspect WEBES process from the list above and press the End Process button, which should remove the entry. Do not end java.exe processes that are not associated with the WEBES Director. To identify likely WEBES java.exe processes, look for a "Low" base priority in the Task Manager's Process list. If you do not see the Base Priority column, choose View | Select Columns from the Task Manager pull-down menu and check the box for Base Priority.

If you are presented with an error message that you do not have privileges to end a process, you must restart the Windows system. Before restarting, follow the post-installation steps in the WEBES Installation Guide to assign yourself the privileges necessary to kill WEBES processes in the future. The Director will be restarted automatically during the restart phase.