7.13 Managed Entities
The Managed Entities page lists all the managed entities like EVA, Command View EVA Server, WBEM Server and VLS. As of the WEBES 4.5 release, WEBES has the capability to receive WBEM indications from a WBEM Server.
After adding the required managed devices, you can see the list of managed devices in the Managed Entity page. Figure 7–44 shows the list of all the devices managed by this node.
Figure 7–44 Managed EntitiesTo view the details of a managed entity, Click on the particular managed entity (for example, Command View EVA Server or VLS ) which lists out the managed entity details as shown in Figure 7–45.
Figure 7–45 Managed Entity DetailAs of the WEBES 4.5 release, the following new fields have been added in the Managed Entity Detail for EVAs:
Choose a Primary Contact Refresh ListGo To Contacts Out of Hours Contact Refresh ListGo To Contacts HP Contact Refresh ListGo To ContactsYou can choose from the existing contact names for Primary Contact, Out of Hours Contact, and HP Contact or enter new contact names by clicking Go To Contacts button and filling the required information. The Refresh List button updates the new contact names (added) along with the existing contact names, if any.
If the node is not managing any entity, the Managed Entities page does not show any information on this. The following screen is an example of a node that is not managing any entity.
Figure 7–46 Managed Entities - No EntitiesYou can modify or remove the existing managed devices from the SEA WUI. Enter the required details in the SEA WUI and Click Apply Changes button to modify the existing managed devices. Click Undo Changes button to cancel the modifications.
To remove the managed devices, check the device name and Click Delete button. Click Delete All to delete all the managed devices.
Refer to section 3.13 "Managed Entities (SMA, EVA, WBEM Server and VLS) Commands" for information on adding an EVA or VLS from the Command Line Interface (CLI).
Installing and Verifying VLS Support
The installation of HP ISEE VLS Support presumes that customers already have HP ISEE A.03.95 or later installed on a required 32-bit ProLiant Windows 2000 server or Windows Server 2003. Although, some ISEE context is provided, these instructions do not address installing or upgrading ISEE. For support on ISEE specific issues, contact your ISEE deployment manager. Typically, customers who acquire a standard configuration of HP ISEE install this themselves. It is expected that the VLS devices are already installed.
The HP ISEE Virtual Library System (VLS) Support solution is a fully integrated part of a WEBES installation as of version 4.5 and must be installed in an ISEE environment.
The following steps explain how to install and verify VLS:
- If applicable, the installer should identify the customer support contract ID up front.
- Before attempting installation, the following should be reviewed:
- Is the Virtual Library System (VLS) already installed? If not, the managed entity in WEBES cannot be added until it is.
- Do you have the following information needed to configure support of VLS devices in WEBES on the Managed Entity Details page?
- Can you provide the "administrator" password for the ISEE Client or have someone present to do so?
- Is HP ISEE already installed on a required 32-bit ProLiant Windows 2000 server or Windows Server 2003?
- If needed, it is OK to upgrade HP ISEE?
- What is your contract ID? (being under warranty is also acceptable)
- Are there any environment particulars or concerns that need discussion?
The following figure shows the Managed Entity Details for VLS:
Figure 7–47 Managed Entity Details Page - VLS
- Note that legacy VLS devices may generate "support entitlement failed" because they lack updated labeling with the VLS product bundle model and serial numbers, in addition to individual component model and serial numbers. WEBES needs the specific VLS product bundle model number and serial number to validate entitlement. This is a known limitation; however customers with a valid warranty and/or support contract will receive support for the incidents transported to the HP backend. Out of warranty, VLS devices also generate this message.
- Follow the WEBES Install Guide and Release Notes for WEBES 4.5 for establishing HP ISEE VLS Support, including such specifics as the following:
- The preliminary implementation of HP ISEE VLS Support is disabled in WEBES 4.5 by default (see Figure 7–48). A message will display if you try to configure support of VLS devices. Arrangements made through isee.vlsbeta@hp.com include instructions for enabling HP ISEE VLS Support in WEBES.
Figure 7–48 VLS Beta Trial Notice
- From Internet Explorer, display the WEBES user interface using "127.0.0.1:7902" (same as "localhost:7902").
- Select "Real Time Monitoring" and look for red cross through any configured VLS. A red cross, more than two minutes after configuring a VLS, indicates a problem.
- Display "Open Incident" in the ISEE Client interface, and check for a "New Install." This verifies that data successfully reached the HP backend, including details about the test.
- For help with any unresolved setup or verification issue, contact the HP Support Desk.