11.2.1 Service Events
Service Events usually require the attention of HP Services, such as when an FRU has failed and must be replaced.
Provided that you have both types of notification enabled, SEA always sends service event problem reports both as emails to you (see Section 11.3 Sending Notifications to Email Addresses) and as secure transmissions to HP Services (see Section 11.4 Sending Notifications to HP Services).