11.2.2  Informational Events

Info events generally require the attention of the local system administrator, such as when a disk is running out of space. An info event always includes "CUST" in the problem report heading:

HP SEA: CUST: EVA_1: A controller has begun booting: 5005-08B4-0001-483B

Note that legacy VLS devices may generate "support entitlement failed" because they lack updated labeling with the VLS product bundle model and serial numbers, in addition to individual component model and serial numbers. WEBES needs the specific VLS product bundle model number and serial number to validate entitlement. This is a known limitation; however customers with a valid warranty and/or support contract will receive support for the incidents transported to the HP backend. Out of warranty, VLS devices also generate this message..

SEA sends info event reports only to you (see Section 11.3 Sending Notifications to Email Addresses). HP Services is not notified, even if you have a notification service offering enabled.

Even though SEA does not log a call to HP Services, you may decide to place your own customer-initiated call if you want help with system info events.

Some examples of these kinds of customer-only notifications are: