2.7 Automatic Notification
Whenever SEA determines that there has been a reportable event on a system, it can automatically notify you via email.
In addition, SEA can automatically notify a customer support center, provided that the system is configured to work with one of the HP notification offerings:
- System Initiated Call Logging (SICL), which uses the DSNLink communication service installed on the system
- Proactive Remote Service (PRS), which sends the problem report to a designated customer service gateway 1 that forwards it to the service provider
- Instant Support Enterprise Edition (ISEE), which uses the ISEE Client installed on the system
See Chapter 10 to configure automatic notification.
1 Formerly the Qualified Service Access Point (QSAP)