10.5.1  Open Service Event Manager

WEBES can be enabled to send notifications to Open Service Event Manager (OSEM). OSEM has replaced the Customer Service Gateway (CSG, formerly known as Qualified Service Access Point or QSAP) function of Proactive Remote Services (PRS). The PRS product has now retired in favor of HP ISEE (see section  3.10.1) as the remote support tool for notifying HP customer support. OSEM provides local support similar to the remote support previously provided by PRS CSG/QSAP. You can configure WEBES to send notifications to OSEM in the same manner you would have previously configured WEBES to send notifications to PRS CSG/QSAP.

The desta qsap command enables or disables OSEM notifications. The command name is still qsap even though the product has changed. WEBES sends notifications to OSEM using the same protocol it sent to CSG/QSAP.

To enable notification to OSEM, issue the command and answer the prompts:

desta qsap on
What is the name of the Open Service Event Manager (OSEM, formerly CSG/QSAP) node [localhost]: mynode.company.com

What is the port number the OSEM node is listening on [2069]:

The name of the OSEM node can be any system running OSEM that is accessible by a "ping", i.e. a fully qualified hostname with dotted domain, or a simple hostname, or an IP address. All supported versions of OSEM use the same default port, 2069.

To disable notification to OSEM, issue the command and answer the prompt:

desta qsap off
Do you really want to turn off OSEM (formerly CSG/QSAP) Call Logging [Yes]:

See also section  3.10.3 OSEM Notification (formerly PRS CSG/QSAP)