Glossary


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Top A

access ID

An alphanumeric string that identifies a customer. Enterprise customers probably will have more than one ID. (They may be assigned one per site, for example.) Other systems may refer to this alphanumeric string as the service ID.

ACHS

Automatic Call Handling System. Within the service provider's customer service center, ACHS accepts incoming event analysis messages that were initiated by SICL.

analysis

The process of interpreting events from a binary event log and generating problem reports that describe any problems and possible corrective actions. SEA supports two modes of analysis: automatic and manual.

attribute

A component of a service. Some attributes can be configured by the user to modify how SEA services operate.

automatic

One of the analysis modes supported by SEA. In automatic mode, SEA monitors the binary system event log, analyzes events, and generates reports without user intervention. See also manual.

Automatic Call Handling System

See ACHS.

Top B

binary event log

A log file containing system data saved in binary format. Binary error logs are processed by SEA, and the results of this analysis are presented in problem reports.

Bit to text

See BTT.

BTT

Bit to text. The BTT process translates events contained in the binary log file into text output. See also translation.

Top C

CADC

Crash Analysis Data Collector. On Windows systems, CADC is required before the system can collect operating system failure information and format it into a footprint that CCAT can then analyze. The Tru64 UNIX and OpenVMS operating systems come with built-in utilities that create such footprints.

CCAT

Computer Crash Analysis Tool. CCAT is a remote operating system failure analysis tool and is a WEBES component.

CEH

Common event header. Supported products use the CEH format.

CLI

Command line interface. The SEA CLI uses the command prompt to interact with the system. The CLI processes commands entered at the command prompt and returns information and results as text, either to the terminal window or to designated output files.

Command line interface

See CLI.

common attributes

Standard configuration settings available for all SEA services.

Common event header

See CEH.

Computer Crash Analysis Tool

See CCAT.

Crash Analysis Data Collector

See CADC.

customer service gateway

The PRS system that connects customer managed systems with the outside world. Events from the managed systems are accumulated to a single customer service gateway platform on the customer premises for transmission to the service provider.

Top D

DESTA

Distributed Enterprise Service Tools Architecture. DESTA is the engineering code name for the WEBES software suite architecture. Consider any references to DESTA to be roughly synonymous with WEBES itself.

Distributed Enterprise Service Tools Architecture

See DESTA.

DHCP

Dynamic Host Configuration Protocol. DHCP is a protocol for automatic TCP/IP configuration that provides dynamic and static address allocation and management.

Director

The continuously-running WEBES process responsible for managing a system and communicating with other systems.

DSNLink

A service tool that allows two-way SICL communications between a customer system and a service provider system.

Dynamic Host Configuration Protocol

See DHCP.

Top E

event

System data written to the binary event log.

extended attributes

Configuration settings unique to a single SEA service.

Top F

field

Component of a frame containing a label and its corresponding value.

Field replaceable unit

See FRU.

frame

Part of an event consisting of one or more translated fields of information.

FRU

Field replaceable unit. An FRU represents a self-contained hardware component of a system.

Top G

global attribute

An attribute that affects all the SEA interfaces.

group

Multiple nodes associated in the navigation frame of the web interface.

Top I

Instant Support Enterprise Edition

See ISEE.

ISEE

Instant Support Enterprise Edition. HP ISEE automates remote support over the Internet by using electronic notifications similar to those from SICL or PRS. ISEE service providers can use remote diagnostic scripts to analyze supported systems and devices.

Top J

Java

A platform-independent object-oriented programming language.

Java Development Kit

See JDK.

Java Runtime Environment

See JRE.

Java Virtual Machine

See JVM.

JDK

Java Development Kit. The JDK is a set of development tools used for creating Java applications. such as SEA.

JRE

Java Runtime Environment. JRE is runtime code that enables Java applications to be distributed freely.

JVM

Java Virtual Machine (or Java VM). The JVM is an abstract computing machine with an instruction set and various memory areas. The JVM understands the Java class file, which contains its instructions. The JVM is part of the JDK, and part of better versions of various browsers.

Top L

log file

Either a binary file containing system events or a text file containing error and informational messages written by WEBES processes.

Top M

manual

One of the modes of operation supported by SEA. In manual mode, the user specifies the binary log files and events to be analyzed by SEA. See also automatic.

Top N

node

A remote system accessed through its Director.

notification

The automatic sending of analysis information to interested parties. SEA supports automatic notification to email addresses, and also can notify service provider support centers via SICL or PRS.

Top P

PCSI

POLYCENTER Software Installation. PCSI is a software installation and management tool for OpenVMS systems. PCSI can package, install, remove, and manage software products.

POLYCENTER Software Installation

See PCSI.

Proactive Remote Service

See PRS.

problem report

The output generated by analysis. Problem reports contain information about errors and suggested corrective actions.

profile

Configuration information associated with a log on name. The profile contains information about Director settings and navigation frame appearance that can be preserved for future sessions.

PRS

Proactive Remote Service. PRS lets customer systems self-monitor and securely report problems and events to a service provider. In addition, service representatives can securely connect back to a remote customer system for non-disruptive repair and maintenance. PRS uses WorldWire and is the next evolution from the original SICL service offering.

Top Q

QSAP

Qualified Service Access Point. QSAP is an older name for the customer service gateway.

Qualified Service Access Point

See QSAP.

Top R

RCM

Revision and Configuration Management. In versions prior to 4.2, RCM was a WEBES component that collected configuration, revision, and patch data from supported systems.

register

The process of installing or activating a knowledge rule set.

Revision and Configuration Management

See RCM.

rule, rule set

Files that define what conditions must be met in order to trigger automatic analysis.

Top S

SEA

System Event Analyzer. SEA is a remote system event monitoring tool and is a WEBES component.

service

A component responsible for providing a SEA function.

service ID

An alphanumeric string that identifies a customer. Enterprise customers probably will have more than one ID. (They may be assigned one per site, for example.) Other systems may refer to this alphanumeric string as the access ID.

service obligation

An agreement with HP for use of the WEBES tools. The service obligation defines the terms of your support agreement with HP.

SICL

System Initiated Call Logging. SICL uses DSNLink to send fault and failure messages to the service provider's customer service center. The messages are then received by ACHS, analyzed, and acted upon as appropriate. The follow-up service offering to SICL is PRS.

Simple Mail Transfer Protocol

See SMTP.

SMTP

Simple Mail Transfer Protocol. SMTP is a TCP/IP protocol governing email transmission and reception.

String and value pairs

See SVP.

SVP

String and value pairs. SVP is the format used to present information in generated reports. The string describes the type of information presented and the value indicates the system specific information.

system configuration

The software settings for SEA. The system configuration can be changed using any of the interfaces.

System Event Analyzer

See SEA.

System Initiated Call Logging

See SICL.

Top T

TCP/IP

Transmission Control Protocol/Internet Protocol. TCP/IP provides communication between computers across interconnected networks, even when the computers have different hardware architectures and operating systems.

translation

The process of converting binary event logs into readable output. See also BTT.

Transmission Control Protocol/Internet Protocol

See TCP/IP.

Top U

UniCensus

The Tru64 UNIX version of RCM.

unregister

The process of removing or deactivating a knowledge rule set.

Top W

WBEM

Web-Based Enterprise Management. WBEM is distributed, web-based system management.

WCC

WEBES Common Components. The WCC are required portions of WEBES that allow the tool suite to function as an integrated installation. The WCC are separate from the individual tools in the WEBES suite (SEA and CCAT) and are almost always transparent to the user. See also WCCProxy.

WCCProxy

Like the WCC, the WCCProxy is another required part of WEBES. After WEBES installation, the WCCProxy appears as a separately installed kit and represents WEBES functionality not developed in the Java environment. The WCCProxy contains functions that allow WEBES to interact properly with the operating system.

Web-Based Enterprise Management

See WBEM.

Web-Based Enterprise Services

See WEBES.

WEBES

Web-Based Enterprise Services. WEBES is an integrated set of web-enabled service tools that includes the System Event Analyzer (SEA) and Computer Crash Analysis Tool (CCAT), as well as the required components WCC and WCCProxy. See also DESTA.

WEBES Common Components

See WCC.

web interface

The SEA interface accessed through a web browser. The web interface uses graphical displays to present information and relies on a combination of mouse and keyboard actions to interact with the system.

WorldWire

A service tool that allows for secure two-way PRS communication between a customer system and a service provider system.

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