3.10 Automatic Notifications
SEA can automatically send problem reports to HP Services for faster problem resolution. With notifications, the results of SEA analysis are automatically sent to your service provider as they occur.
3.10.1 SICL Notifications
System Initiated Call Logging (SICL) uses HP DSNLink software to securely transmit problem reports to HP Services. The desta sicl command enables or disables SICL notifications:
desta sicl on desta sicl off
The SICL command has changed from wsea sicl to desta sicl. Start using the desta syntax, and update any scripts that use the wsea syntax, because the wsea syntax will be removed in a future release.
See Section 10.4.1 for more information.
3.10.2 PRS Notifications
Proactive Remote Service (PRS) gets installed on a designated customer service gateway or CSG. SEA sends problem reports to the customer service gateway for forwarding on to HP. The desta qsap command enables or disables PRS notifications:
desta qsap on desta qsap offSee Section 10.4.2 for more information.
3.10.3 ISEE Notifications
Instant Support Enterprise Edition (ISEE) can send automatic notifications when the ISEE Client is installed on the same system where WEBES is installed. The desta isee command enables or disables ISEE notifications:
desta isee on desta isee offSee Section 10.4.3 for more information.