Glossary


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ACHS

Automatic Call Handling System. Within the service provider's customer service center, ACHS accepts incoming event analysis messages that were initiated by SICL.

analysis

The process of interpreting events from a binary event log and generating problem reports that describe any problems and possible corrective actions. There are two modes of analysis supported by <System Name>, automatic and manual.

attribute

A component of a service. Some attributes can be configured by the user to modify how <System Name> services operate.

Automated Call Handling Service

See ACHS.

automatic

One of the analysis modes supported by <System Name>. In automatic mode, <System Name> monitors the binary system event log, analyzes events, and generates reports without user intervention.

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binary event log

A log file containing system data saved in binary format. Binary error logs are processed by <System Name> and the results of this analysis are presented in problem reports.

Bit To Text

See BTT.

BTT

Bit to Text. The process used to translate the events contained in a binary log file and produce text output. See also, translation.

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CCAT

Computer Crash Analysis Tool. CCAT is a remote operating system failure analysis tool and is a WEBES component.

CEH

Common Event Header. The header format used for binary event logs on supported products. See the System Event Analyzer Release Notes for a list of the supported products.

CLI

Command Line Interface. The <System Name> interface that uses the command prompt to interact with the system. The CLI processes commands entered at the command prompt and returns information and results as text, either to the terminal window or to designated output file(s).

Command Line Interface

See CLI.

common attributes

Standard configuration settings available for all <System Name> services.

Common Event Header

See CEH.

Computer Crash Analysis Tool

See CCAT.

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DESTA

Distributed Enterprise Service Tools Architecture. DESTA is Hewlett-Packard's high-availability system fault management architecture.

DHCP

Dynamic Host Configuration Protocol. DHCP is a protocol for automatic TCP/IP configuration that provides dynamic and static address allocation and management.

Director

The WEBES component responsible for managing a machine and communicating with other machines.

Distributed Enterprise Service Tools Architecture

See DESTA.

DSNlink

Automatic notification tool that sends the results of analysis to your service provider.

Dynamic Host Configuration Protocol

See DHCP.

Top E

event

System data written to the binary event log.

extended attributes

Configuration settings unique to a single <System Name> service.

Top F

field

Component of a frame containing a label and its corresponding value.

Field Replaceable Unit

See FRU.

frame

Part of an event consisting of one or more translated fields of information.

FRU

Field Replaceable Unit. A hardware component installed on a system.

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global attribute

An attribute that affects all the <System Name> interfaces.

group

Multiple nodes associated in the navigation frame of the web interface.

Top J

Java

Platform-independent, object-oriented programming language.

Top L

log file

Either a binary file containing system events or a text file containing error and informational messages written by WEBES processes.

Top M

manual

One of the modes of operation supported by <System Name>. In manual mode, the binary log files and events to be analyzed must be specified by the user.

Top N

node

A remote system accessed through its Director.

notification

Procedure for relaying analysis information to the interested parties. <System Name> supports automatic notification via e-mail, SICL, or CSG/QSAP.

Top P

Proactive Remote Service

See PRS.

problem report

The output generated by analysis. Reports contain information about errors and suggested corrective actions.

profile

Configuration information that is associated with a log on name. The profile contains information about Director settings and navigation frame appearance that can be propagated to future sessions.

PRS

Proactive Remote Service. PRS is the next generation of SICL and is capable of operating effectively in a distributed environment.

Top Q

QSAP

Qualified Service Access Point. The QSAP acts as a gateway for PRS managed servers to connect with the outside world.

Qualified Service Access Point

See QSAP.

Top R

register

The process of installing or activating a knowledge rule set.

rule and rule set

Files that define what conditions must be met in order to trigger automatic analysis.

Top S

<System Name>

<System Name> is a remote system event monitoring tool and is a WEBES component.

service

A component responsible for providing a <System Name> function.

service obligation

An agreement with Hewlett-Packard for the use of the WEBES tools. The service obligation defines the terms of your support agreement with Hewlett-Packard.

SICL

System Initiated Call Logging. SICL refers to the concept of automatically sending fault and failure messages to the service provider's customer service center. The messages are then received by ACHS, analyzed, and acted upon as appropriate.

Simple Mail Transfer Protocol

See SMTP.

SMTP

Simple Mail Transfer Protocol. SMTP is a TCP/IP protocol governing e-mail transmission and reception.

String and Value Pairs

See SVP.

SVP

String and Value Pairs. The format used to present information in generated reports. The string describes the type of information presented and the value indicates the system specific information.

system configuration

The software settings for <System Name>. The system configuration can be changed using any of the interfaces.

System Event Analyzer

See <System Name>.

System Initiated Call Logging

See SICL.

Top T

TCP/IP

Transmission Control Protocol/Internet Protocol. TCP/IP provides communication between computers across interconnected networks, even when the computers have different hardware architectures and operating systems.

translation

The process of converting binary event logs into readable output. See also BTT.

Transmission Control Protocol/Internet Protocol

See TCP/IP.

Top U

unregister

The process of removing or deactivating a knowledge rule set.

Top W

WBEM

Web-Based Enterprise Management. WBEM is distributed, web-based system management.

WCC

WEBES Common Components. The WCC are the portions of WEBES that allow the tool suite to function as an integrated installation. The WCC are separate from the individual tools in the WEBES suite (<System Name> and CCAT) and are transparent to the user.

Web-Based Enterprise Management

See WBEM.

Web-Based Enterprise Services

See WEBES.

WEBES

Web-Based Enterprise Services. WEBES is an integrated set of web-enabled service tools that include: <System Name> and Computer Crash Analysis Tool (CCAT). See also DESTA, WBEM.

WEBES Common Components

See WCC.

web interface

The <System Name> interface accessed through a web browser. The web interface uses graphical displays to present information and relies on a combination of mouse and keyboard actions to interact with the system.

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