5.5  Interpreting Analysis Information

Note


Problem reports generated by analysis include a timestamp. For information on interpreting this information see Section 5.6.


A report consists of a set of String and Value Pairs (SVP). A SVP can be short, for example:

Severity:
    2

A SVP also can be extensive, such as the Full Description or Evidence SVPs, which can contain many lines of information (see Appendix A for an output example). A problem report resulting from event analysis typically contains the following Strings, with Values describing the analysis results.

5.5.1  Problem Report Times

The Problem Report Times designator indicates the time when SEA generated the Problem Report, and is unrelated to the time of the event or events that caused the problem report.

5.5.2  Managed Entity

The Managed Entity designator provides service information regarding the system on which the problem was found. This includes the system host name (typically the computer name for networking purposes), and the type of computer system.

5.5.3  Service Obligation

The Service Obligation designator provides information about the service provider and the state of the service contract.

5.5.4  Brief Description

The Brief Description designator provides a high level description of the event. This typically includes whether the error event is related to the CPU, the system (PCI or Storage, for example), or the environmental subsystem within this managed entity.

5.5.5  Callout ID

The Callout ID designator provides information about the analysis rule set. Most characters within this designator are used for HP-specific reserved purposes.

5.5.6  Severity

The Severity designator provides the service relevance of the occurrence of the problem found. The current severity hierarchy is shown in Table 5–1.

Table 5–1 Problem Severity Levels 
Severity Level
Service Relevance
Comments
1
Critical
This level is not currently used due to system operation required for SEA diagnosis.
2
Major
Fatal event that typically requires service if not already administered.
3
Minor
Non-Fatal or Redundant warning event that typically requires future service but system still operates normally.
4
Information
System service event such as enclosure PCI or Fan door is open and only requires system door closure.
5
Unknown
This level is not used currently.

5.5.7  Reporting Node

The Reporting Node designator is the node from which the error was reported. It is synonymous with the Managed Entity host name when SEA is used for system diagnosis for the system on which it is running. For future implementations, this may reflect a system server reporting about a client for which SEA is performing diagnosis within an enterprise computing environment.

5.5.8  Full Description

The full description designator provides detailed error information about the event. This can include the detected fault or error condition description, specific address or data bit where this fault or error occurred, and other service related information.

5.5.9  FRU List

The Field Replaceable Units (FRU) List designator lists the most probable defective FRUs. This list indicates that qualified service needs to be administered to one or more of these FRUs. This information typically provides the FRU probability, manufacturer, system device type, system physical location, part number, serial number, and firmware revision level (if applicable to the FRU).

5.5.10  Evidence

The Evidence designator provides the error event information that triggered the indictment. The evidence shown depends on the system that generated the error log and the registered rules. As a result the contents of the evidence field may vary.

Typically, the evidence includes the following:

5.5.11  Versions

The SEA Version and WCC Version designators provide the versions of SEA and WEBES that created the problem report.