8.4 Configuring Service Provider Notification
SEA can perform automatic notification to your service provider (such as Hewlett-Packard Services) with either SICL or PRS. Be aware that SICL and PRS notification are mutually exclusive.
8.4.1 Configuring SICL Notification
System Initiated Call Logging (SICL), also known as Automated Call Handling Services (ACHS), enables the SEA software to log service calls with a Hewlett-Packard Customer Support Center using DSNlink software. Before you enable SICL notification make sure that you have DSNlink installed.
SICL notification is enabled and disabled from the command prompt. To enable SICL notification use one of the following commands:
wsea sicl on desta sicl onWhen you enable SICL, you will be prompted to specify an e-mail address where DSNlink will send a message indicating a call was logged. If SICL notification was previously enabled or if PRS notification is currently active, an error message displays.
To disable SICL notification, use the following command:
wsea sicl off desta sicl off8.4.2 Configuring CSG Notification
The Proactive Remote Service (PRS) product contains support for a Customer Support Gateway (CSG), formerly known as a Qualified Service Access Point (QSAP). SEA can send notifications to a CSG to automatically log support calls with the Hewlett-Packard Customer Support Center. In order to use PRS, you will need to configure your site with a CSC and managed systems (refer to the PRS documentation for more information).
Before you can use PRS, you will need to enable communications with a CSG/QSAP node.
CSG/QSAP is enabled and disabled from the command prompt. Use the following command to enable it:
desta qsap onWhen you enable CSG/QSAP, you will be prompted to specify the name of the Customer Service Gateway node (formerly the QSAP node) and the port QSAP listens on. The port number for CSG v4.5 and v5.0 is 2069; for v3.1 and v3.1B it is 8041. If PRS notification was previously enabled or if SICL notification is currently active, an error message displays.
To disable CSG/QSAP, use the following command:
desta qsap off8.4.2.1 Event Log Settings
If your event log is completely full no more events can be logged and PRS will not be able to perform automatic notification. In order to ensure that the log does not fill, you should make sure the event log is set to automatically remove old events. Change the event log settings using the following procedure.
- The Event Viewer opens.
- The Event Log Settings dialog box opens (Figure 8–1).
Figure 8–1 Event Log Settings Dialog Box