1.12 Log Files
SEA processes warnings and informational messages from the Director in log files.
These warning and informational message files are different from binary event log files. See Section 1.15 for more information about the different log files.
If SEA appears to execute incorrectly, or does not respond as expected, check the Director log files for messages that may help you restart or recover. The files can be copied to new file names so that they are not overwritten later, and can be sent to your service provider for review.
All WEBES processes log their messages either to files or to the terminal window. For common messages you may encounter, refer to the System Event Analyzer Release Notes or Appendix D.
1.12.1 Location
The format of the log file messages is the same for all platforms, however, the file locations are different for each operating system.
The Director and web interface log standard output and error messages to:
/usr/opt/hp/svctools/specific/webes/logs/desta_dir.logThe Director appends to this log file each time it is started.
WEBES and the WEBES installer write additional log files containing information that might be useful to WEBES product support personnel when diagnosing a problem with WEBES or any of its component tools. These log files are stored in the following directories:
/usr/opt/hp/svctools/specific/ca/logs /usr/opt/hp/svctools/specific/wccproxy/logs /usr/opt/hp/svctools/specific/webes/logsThe Director and web interface log standard output and error messages to:
/opt/hp/svctools/specific/webes/logs/desta_dir.logThe Director appends to this log file each time it is started.
WEBES and the WEBES installer write additional log files containing information that might be useful to WEBES product support personnel when diagnosing a problem with WEBES or any of its component tools. These log files are stored in the following directories:
/opt/hp/svctools/specific/ca/logs /opt/hp/svctools/specific/wccproxy/logs /opt/hp/svctools/specific/webes/logsThe Director and web interface log standard output and error messages to:
/usr/opt/hp/svctools/specific/webes/logs/desta_dir.logThe Director appends to this log file each time it is started.
WEBES and the WEBES installer write additional log files containing information that might be useful to WEBES product support personnel when diagnosing a problem with WEBES or any of its component tools. These log files are stored in the following directories:
/usr/opt/hp/svctools/specific/ca/logs /usr/opt/hp/svctools/specific/wccproxy/logs /usr/opt/hp/svctools/specific/webes/logsThe Director and web interface log standard output and error messages to:
SVCTOOLS_HOME:[SPECIFIC.WEBES.LOGS]DESTA_DIR.LOGThe Director creates a new log file each time it is started. The previous log file is saved as:
DESTA_DIR.LOG;n
- Where n is the previous version number of the VMS filename.
WEBES and the WEBES installer write additional log files containing information that might be useful to WEBES product support personnel when diagnosing a problem with WEBES or any of its component tools. These log files are stored in the following directories:
SVCTOOLS_HOME:[SPECIFIC.CA.LOGS] SVCTOOLS_HOME:[SPECIFIC.WCCPROXY.LOGS] SVCTOOLS_HOME:[SPECIFIC.WEBES.LOGS]The locations given here assume that SEA was installed in the default directory; if this is not the case, the location path will match the chosen installation directory.
The Director (and web interface) logs its standard output messages to:
C:\Program Files\hp\svctools\specific\webes\logs\director_out.txtThe Director's standard error messages are logged to:
C:\Program Files\hp\svctools\specific\webes\logs\director_err.txtThe Director creates new log files each time it is started. The previous log files are renamed to director_err.txt.bck and director_out.txt.bck, overwriting any previous versions of those files.
WEBES and the WEBES installer write additional log files containing information that might be useful to WEBES product support personnel when diagnosing a problem with WEBES or any of its component tools. These log files are stored in the following directories:
C:\Program Files\hp\svctools\specific\ca\logs C:\Program Files\hp\svctools\specific\desta\logs C:\Program Files\hp\svctools\specific\wccproxy\logs C:\Program Files\hp\svctools\specific\webes\logs1.12.2 Logging Level
The messages logged by WEBES processes are stored in the Director log files described in Section 1.12.1. The minimum severity level, or logging level, indicates the lowest priority message that will be written to the files. Only messages that meet or exceed the minimum severity level are written to the Director log files.