C.4 Browser Specific Limitations
Depending on the browser you use with the web interface, limitations may apply.
C.4.1 Internet Explorer
- When you access the web interface, you must preface the URL with http:// (for example, enter http://16.23.132.145:7902/ in the address line rather than 16.23.132.145:7902/). If you do not enter the full URL, Internet Explorer will stop responding and the system may hang.
- Internet Explorer does not update the icons in the navigation frame quickly. Thus, if automatic analysis results in a problem report or manual analysis completes, the icon changes will not be visible immediately.
- If you are using SEA and open a new browser window, some of the icons in the first browser window may disappear. The icons can be restored by clicking the browser's Reload button.
- The progress bar at the bottom of the window indicates that loading is still occurring, even after a page is fully loaded.
- You can determine when loading has finished by watching the upper right corner of the web interface. The text "Loading New Page" appears while the page is loading and disappears once loading is completed.
C.4.2 Netscape Communicator
- If you are using Netscape 4.75 with SEA, you may notice excessive CPU usage. Some browser requests to SEA, may result in Netscape using 100% of the local system's CPU. This problem occurs if you are browsing with Netscape on the same system where SEA is running. When Netscape is using all of the CPU, SEA, which is a background process, does not respond in a reasonable amount of time. In most cases, this issue occurs in conjunction with requests such as adding files to Other Logs.
- If Netscape is using all of the CPU, the browser will appear to wait for SEA. Check your system's CPU usage and determine if Netscape is consuming the majority of the processing time.
- Wait twenty to thirty seconds and click the Stop button in the browser's toolbar. Any necessary updates are shown in the navigation tree, and you can continue to use SEA normally. If necessary, you can refresh the display frame by right-clicking on it and selecting Reload Frame from the pop-up menu. Do not use the Reload button located in the Netscape toolbar.
- Netscape may not display the contents of the navigation tree correctly. The entries in the tree may not collapse properly and as a result entries may appear to be overlapping and blank lines appear in the tree. To fix the navigation tree, click the Refresh Tree button in the navigation frame.
- Netscape for Windows inserts extra blank lines in saved problem reports. If you use the Save As option to save SEA problem reports in HTML format, the new HTML file will contain an extra blank line between every line of text. As a result, the new file appears double-spaced while the original appears single-spaced. When Netscape's Save As operation encounters the <PRE> tag in the original HTML file, it inserts extra lines into the source of the new file. Thus, regardless of the browser you use to open the new HTML file, the extra lines are present. Since this problem only affects text formatted with the <PRE> tag, it does not affect most translated events.
- To eliminate the extra spaces, right-click the Frame containing the HTML report and select View Frame Source from the pop-up menu. A text window containing the HTML source opens. In that window, press CTRL-A to select all the text and then press CTRL-C to copy it to the Clipboard. Paste the contents of the clipboard into an editor and save it to a file.
C.4.3 Mozilla and Netscape 7
- Mozilla 1.0 is the minimum version for the web interface
- The Refresh button on Netscape 7.0x does not function with the web interface. If you use the Refresh button, your current web session will stop functioning and you will need to login to the web interface again. To re-login, access the root web interface URL (http://hostname.domain.com:7902).
- Some Windows systems may not have this problem, but you should test your system before assuming that the Refresh button is safe to use.
- This problem does not apply to Netscape 7.1.