8.3  Customer Profile File

You will need a customer profile file in order to automatically notify your Hewlett-Packard qualified service provider of problems detected by SEA. The profile file provides contact and system information used by your service provider.

Normally, the customer profile file is named profile.txt and depending on your operating system, the file's location defaults to the following directory:

You can change the name and location of the profile file, however, you will need to modify the path to reflect those changes (see Section 8.3.2).

8.3.1  Profile File Contents

The installation process creates a profile file for you, however, if you need to change the file you can do so using a text editor. The file includes contact information, company information, and system information.

If you modify the profile file, you should maintain the format of the information and save your changes in the appropriate directory.

8.3.2  Path Setup

In order to use a profile file, you must specify the fully qualified path. Specify the path in the \svctools\specific\desta\config\desta.reg file. Add the following line to the desta.reg file:

CA.ACHSProfile=filename
Where filename is the path and name of the profile file. Be aware that backslash characters must be duplicated in order to be interpreted correctly.

For example, on a Windows system using the default file name and location, the path statement would appear as follows:

CA.ACHSProfile=C:\\Program Files\\hp\\svctools\\data\\profile.txt