DOCUMENT:Q320689 08-APR-2002 [msnetwork] TITLE :MSN Explorer Version 6.0 No Longer Supported PRODUCT :The Microsoft Network PROD/VER::6.0 OPER/SYS: KEYWORDS: ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - The Microsoft Network version 6.0 ------------------------------------------------------------------------------- SYMPTOMS ======== - When using an MSN Explorer version 6.0 CD, you cannot set up new accounts or add a new user. A message appears stating, "Page is unavailable or Page cannot be displayed". - You are using MSN Explorer 6.0 and has two paying accounts on same machine. Customer uninstalls and reinstalls MSN Explorer and is unable to add the second paying account on same machine. CAUSE ===== MSN Explorer version 6.0 is no longer supported. RESOLUTION ========== - If you are attempting to setup a new MSN account using MSN Explorer version 6.0 CD, follow the onscreen instructions to order the latest MSN Explorer CD or call 1-800-FREE-MSN to have the latest MSN Explorer CD shipped to you. - If you are attempting to add a new user using MSN Explorer version 6.0, follow the onscreen instructions to order the latest MSN explorer CD or download the latest version at: http://explorer.msn.com or call 1-800-FREE-MSN to have the latest MSN Explorer CD shipped to you. - If you are attempting to add a new user or setup a new MSN account using MSN Explorer version 6.0, the onscreen instructions do not appear and you see, "Page is unavailable" or "Page cannot be displayed". In this case, call 1-800-FREE-MSN to have the latest MSN Explorer CD shipped to you, or download the latest MSN Explorer version at http://explorer.msn.com If you are attempting to add a second paying MSN Explorer account to your computer, MSN Explorer does not support this functionality on Windows operating systems 95, 98, 2000 or Millennium Edition. You must cancel one of your paying accounts and add this account as a sub account to the current paying MSN account. - If you are using Windows XP and want to add a second paying MSN account, please follow the directions below: Disable automatic .NET Passport log on, and then sign in with each user tile (if you have more than one). To disable automatic .NET Passport log on 1. Click Start and then click Control Panel. 2. Double-click the User Accounts icon. If more than one Windows XP user is listed, click the icon for the user associated with the MSN Explorer user tile that you want to remove. 3. Click the Manage my Network Passwords link. 4. Select the Passport.Net profile in the list displayed, and then click the Remove button. A message appears stating The selected logon information will be deleted. 5. Click OK. 6. Quit the Stored User Name and Passwords, User Accounts, and Control Panel windows. You should now be able to remove user tiles by signing in to MSN Explorer, clicking Help and Settings, clicking Accounts, and then clicking Remove User. To add additional paid MSN Internet Accounts via your own Microsoft Windows XP user tile 1. Sign in to your Microsoft Windows XP User tile. Note: The setting must be set to ADMIN. 2. Start MSN Explorer. 3. Press CTRL+SHIFT+F12. A Dialing Credentials window will appear. 4. Click OK. 5. Have the person who wants to add the additional MSN Internet Access "primary paying account" click Add New User. The user will we walked through instructions to set up the account. To add additional paid MSN Internet Access accounts in Windows XP if you have multiple User Tiles 1. Sign in to the Microsoft Windows XP User Tile that you wish to add as an additional MSN Internet Access "primary paying account". If a Microsoft Windows XP User Tile does not exist, you must create one, and then give this profile Administrative privileges. 2. Start MSN Explorer and do one of the following: - If you see a user tile on the Welcome screen, press CTRL+SHIFT+F12, click OK, and then click Add New User and add the additional MSN Internet Access account. - If MSN Explorer starts and you see the Welcome to MSN Explorer sign-up screen, click Continue, and then follow the instructions to add a MSN Internet Access account. You now can add secondary accounts associated with the MSN Internet Access "primary paying account". Additional query words: kbimu msn explorer ====================================================================== Keywords : Technology : kbMSNSearch kbMSN600 Version : :6.0 Issue type : kbprb ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2002.