DOCUMENT:Q173996  22-OCT-2000  [msnetwork]
TITLE   :Explorer Caused an Invalid Page Fault in Comctl32.dll
PRODUCT :The Microsoft Network
PROD/VER:WINDOWS:2.5
OPER/SYS:
KEYWORDS:kbenv kberrmsg kbmsn

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The information in this article applies to:

 - The Microsoft Network version 2.5 
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SYMPTOMS
========

When you attempt to connect to MSN, The Microsoft Network, or start Microsoft
Internet Explorer, you may receive the following error message:

   Explorer caused an invalid page fault in module Comctl32.dll.

CAUSE
=====

The Windows Address Book file may be damaged.

This error can also occur if a program called W3XNetwork is loading in the
background.

RESOLUTION
==========

To resolve this issue by deleting and rebuilding the WAB file (try this solution
first)

1. Click Start, select Find, and then click Files Or Folders.

2. In the Named box, type "*.wab" (without quotation marks), and then click Find
   Now.

3. In the list of found files, right-click the following file

   "<MSN Member ID>.wab" (without the quotation marks)

   and then click Delete.

4. Close the Find: Files named *.wab dialog box.

5. Restart the computer.

6. Connect to MSN, and then start the MSN E-mail service.

7. On the Tools menu, click Address Book to re-create the Windows Address Book
   file.

Note: If the above steps resolve your problem (you no longer get the error
message) DO NOT go on to the steps below.

To resolve this issue by removing W3XNetwork from the registry

IMPORTANT: This article contains information about editing the registry. Before
you edit the registry, make sure you understand how to restore it if a problem
occurs. For information about how to do this, view the "Restoring the Registry"
Help topic in Regedit.exe or the "Restoring a Registry Key" Help topic in
Regedt32.exe.

WARNING: Using Registry Editor incorrectly can cause serious problems that may
require you to reinstall your operating system. Microsoft cannot guarantee that
problems resulting from the incorrect use of Registry Editor can be solved. Use
Registry Editor at your own risk.

For information about how to edit the registry, view the "Changing Keys and
Values" Help topic in Registry Editor (Regedit.exe) or the "Add and Delete
Information in the Registry" and "Edit Registry Data" Help topics in
Regedt32.exe. Note that you should back up the registry before you edit it. If
you are running Windows NT or Windows 2000, you should also update your
Emergency Repair Disk (ERD).

1. Start Registry Editor (Regedt32.exe).

2. Select the W3xNetwork value under the following key in the registry:

   HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Run

3. On the Edit menu, click Delet, and then click OK.

4. Quit Registry Editor and restart your computer.

Additional query words: 2.50. kbimu

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Keywords          : kbenv kberrmsg kbmsn 
Technology        : kbMSNSearch kbMSN250
Version           : WINDOWS:2.5
Issue type        : kbprb

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