DOCUMENT:Q155745 09-JUL-2001 [msnetwork] TITLE :Cannot Read Media.ini PRODUCT :The Microsoft Network PROD/VER::1.3,2.0,2.5,2.51,2.52,2.6 OPER/SYS: KEYWORDS:kb3rdparty kbenv kberrmsg kbmsn ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - The Microsoft Network versions 1.3, 2.0, 2.5, 2.51, 2.52, 2.6 ------------------------------------------------------------------------------- SYMPTOMS ======== After you install and then remove some third-party ISP software (such as Planet Internet or Compuserve 4.0), you may receive one of the following error messages when you attempt to connect to MSN, The Microsoft Network, or another Internet service provider using Dial-Up Networking: Cannot read Media.ini Error 667 CAUSE ===== Removing the third-party software may delete a registry key that is necessary to connect to MSN. Note: Uninstalling Compuserve 4.0.1 may also cause this issue to occur. However, no known resolution exists at this time for users who get this issue after uninstalling Compuserve 4.0.1. RESOLUTION ========== Note: Before trying the steps listed below, we recommend that you upgrade to the latest version of MSN. Go to http://free.msn.com/upgrade to download or order a free CD. Upgrading to the latest version of MSN may solve this problem. Note: This issue can also appear if Connection Settings are set to use a dial-up connection, but the modem information is left blank. In this case, resolved the issue by simply selecting the MSN connection, and then connect again. To replace the necessary registry key, remove and reinstall Dial-Up Networking using these steps: 1. Click Start, point to Settings, and then click Control Panel. 2. Double-click Add/Remove Programs. 3. On the Windows Setup tab, click Communications, and then click Details. 4. Click the Dial-Up Networking check box to clear it.NOTE: If Direct Cable Connection is installed, you receive a warning that it will also be removed. Click Yes. 5. Click OK until you return to Windows. 6. Restart the computer.If you are using The Microsoft Network version 2.0 or earlier then skip to step 18. 7. Click Start, point to Find and then click Files Or Folders. 8. In the Named box, type "icwscrpt.exe" (without the quotation marks), and click Find Now. 9. In the list of found files, double click "icwscrpt.exe" If more than one file called 'Icwscrpt' is found then doubleclick on the file with the uppercase 'I'. If any dialogue boxes or prompts appear onscreen relating to 'Version Conflicts' then answer Yes/click 'OK'. 10. Close the Find: Files named icwscrpt.exe window. 11. Double click on the white MSN icon on your Windows Desktop. The following message will appear Connection Manager requires some Components that are not installed on your computer. Do you want Connection Manager to install these? Click Yes. You may be asked for your Windows 95 CD-Rom or floppy disks. If you are prompted to restart the computer click Yes. 12. Insert your MSN CD-ROM (version 2.5, 2.51, 2.6) into the CD-ROM drive.(Windows 98 users insert Windows 98 or 2.6 CD-ROM) Press and hold the Shift Key to prevent the CD-ROM from starting automatically. 13. Click Start point to Find and click Find Or Folders. 14. In the Named box, type "msnsvc.exe" (without the quotation marks) 15. In the Look In box select the CD-ROM drive, and click Find Now. 16. In the list of found files, double click on "msnsvc.exe", follow the instructions on the screen. 17. Close the windows to return to windows, now skip to step 23. 18. Click Start, point to Settings, and then click Control Panel. 19. Double-click Add/Remove Programs. 20. On the Windows Setup tab, click Communications, and then click Details. 21. Click the Dial-Up Networking check box to select it. 22. Click OK until you return to Windows. 23. Restart the computer. If this fails to resolve the issue follow these steps, use the Registry Editor to locate the Path value setting. WARNING: Using Registry Editor incorrectly can cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that problems resulting from the incorrect use of Registry Editor can be solved. Use Registry Editor at your own risk. For information about how to edit the registry, view the "Changing Keys and Values" Help topic in Registry Editor (Regedit.exe) or the "Add and Delete Information in the Registry" and "Edit Registry Data" Help topics in Regedt32.exe. Note that you should back up the registry before you edit it. If you are running Windows NT or Windows 2000, you should also update your Emergency Repair Disk (ERD). Use Registry Editor to locate the Path value setting in the following registry key: HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\remoteaccess\authentication\smm_files\ppp Change the Path value setting to Rasapi32.dll. MORE INFORMATION ================ The third-party product discussed in this article is manufactured by a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding this product's performance or reliability. Additional query words: msn win95x dun ====================================================================== Keywords : kb3rdparty kbenv kberrmsg kbmsn Technology : kbMSNSearch kbMSN200 kbMSN252 kbMSN130 kbMSN251 kbMSN260 kbMSN250 Version : :1.3,2.0,2.5,2.51,2.52,2.6 Issue type : kbprb ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2001.