DOCUMENT:Q270802 25-JUL-2001 [homemm] TITLE :ELL: Virtual Keyboard Menu Disables Pointing Device PRODUCT :Microsoft Home Multimedia Titles PROD/VER:: OPER/SYS: KEYWORDS:kbenv kbhw kbimu kbHardware ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Encarta Language Learning French - Microsoft Encarta Language Learning French Deluxe - Microsoft Encarta Language Learning Spanish - Microsoft Encarta Language Learning Spanish Deluxe ------------------------------------------------------------------------------- SYMPTOMS ======== When you type a letter that can have accents applied to it in one of the Encarta Language Learning programs listed at the beginning of this article, your pointing device may stop responding (hang) while the virtual keyboard menu is displayed on the screen. RESOLUTION ========== To resolve this issue, use your keyboard to select one of the options on the virtual keyboard menu before you attempt to use the pointing device. STATUS ====== Microsoft has confirmed this to be a problem in the Microsoft products that are listed at the beginning of this article. Additional query words: multi multi-media media mm ellf ells mouse ====================================================================== Keywords : kbenv kbhw kbimu kbHardware Technology : kbHomeProdSearch kbHomeMMsearch kbEncartaSearch kbHLangSpanish kbHLangFrench Version : : Issue type : kbprb ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2001.