DOCUMENT:Q308244 20-JUN-2002 [iis] TITLE :NTLM Password Changes Fail After Q299444 & Q310625 Applied PRODUCT :Internet Information Server PROD/VER::4.0 OPER/SYS: KEYWORDS: ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Internet Information Server version 4.0 ------------------------------------------------------------------------------- SYMPTOMS ======== When you attempt to authenticate a client computer against an Internet Information Server (IIS) 4.0 server under the following conditions - You have applied the hotfixes in the following Microsoft Knowledge Base articles: Q299444 Post-Windows NT 4.0 Service Pack 6a Security Rollup Package (SRP) Q301625 MS01-044: Patch Available for SSI Privilege Elevation Vulnerability - You are using NTLM. - Your current password is expired. the server generates the following error: HTTP 500 - Internal server error Or, if you have the friendly error messages turned off, you see the following error: -2146893055 (0x80090301) CAUSE ===== This behavior occurs because of changes that were made to improve the system security that resulted in an adverse affect on the password change process. WORKAROUND ========== To reset or to change the password for your expired user account, you need to use User Manager. RESOLUTION ========== A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This fix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Windows NT service pack that contains this fix. To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site: http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question. The English version of this fix should have the following file attributes or later: Date Time Version Size File name Platform ------------------------------------------------------------- 30-Oct-2001 18:41 4.2.771.1 214,544 ADSIIS.dll x86 30-Oct-2001 18:41 4.2.771.1 330,672 ASP.dll x86 30-Oct-2001 18:40 4.2.771.1 55,392 HTTPODBC.dll x86 30-Oct-2001 18:41 4.2.771.1 98,912 IISCHEMA.dll x86 30-Oct-2001 18:39 4.2.771.1 63,472 IISLOG.dll x86 30-Oct-2001 18:39 4.2.771.1 185,792 INFOCOMM.dll x86 30-Oct-2001 18:39 4.2.771.1 29,520 ISCOMLOG.dll x86 30-Oct-2001 18:40 4.2.771.1 38,256 SSINC.dll x86 30-Oct-2001 18:40 4.2.771.1 25,360 SSPIFILT.dll x86 30-Oct-2001 18:40 4.2.771.1 229,536 W3SVC.dll x86 30-Oct-2001 18:40 4.2.771.1 88,032 WAM.dll x86 Date Time Version Size File name Platform ------------------------------------------------------------- 30-Oct-2001 18:32 4.2.771.1 307,984 ADSIIS.dll Alpha 30-Oct-2001 18:32 4.2.771.1 552,720 ASP.dll Alpha 30-Oct-2001 18:31 4.2.771.1 89,360 HTTPODBC.dll Alpha 30-Oct-2001 18:32 4.2.771.1 107,280 IISCHEMA.dll Alpha 30-Oct-2001 18:30 4.2.771.1 112,912 IISLOG.dll Alpha 30-Oct-2001 18:31 4.2.771.1 305,424 INFOCOMM.dll Alpha 30-Oct-2001 18:30 4.2.771.1 46,352 ISCOMLOG.dll Alpha 30-Oct-2001 18:31 4.2.771.1 60,688 SSINC.dll Alpha 30-Oct-2001 18:32 4.2.771.1 39,696 SSPIFILT.dll Alpha 30-Oct-2001 18:31 4.2.771.1 386,832 W3SVC.dll Alpha 30-Oct-2001 18:31 4.2.771.1 150,288 WAM.dll Alpha STATUS ====== Microsoft has confirmed that this is a problem in Internet Information Server 4.0. Additional query words: ====================================================================== Keywords : Technology : kbiisSearch kbiis400 Version : :4.0 Hardware : ALPHA x86 Issue type : kbbug Solution Type : kbfix ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. 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