DOCUMENT:Q128439 19-NOV-1999 [pcmail] TITLE :MHS: Err Msg: Cannot Open NETDIR.TAB PRODUCT :Microsoft Mail For PC Networks PROD/VER:MS-DOS:3.0 OPER/SYS: KEYWORDS: ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Mail Gateway to MHS, version 3.0 ------------------------------------------------------------------------------- SYMPTOMS ======== The following error message may appear in the MHSGATE.LOG file: Cannot open netdir.tab. Also, hundreds of temporary files may be created in the MHS\SW directory. CAUSE ===== MHS uses the NETDIR.TAB file to assign unique filenames. If the NETDIR.TAB file is not available, INPOST.EXE cannot move a message from the Microsoft Mail database to the MHS system. If a message cannot be delivered properly to MHS, the INPOST.EXE program may create enough files so that the NETDIR.TAB file cannot allocate an additional unique filename. RESOLUTION ========== Deleting the hundreds of files in the MHS\SW directory should resolve this problem temporarily. Check the MHS queue list (by selecting Queue, MHS from the Mail Administrator program) to see if there is a file that is addressed to an invalid user. Also, ensure that a POSTMASTER mailbox has been created for the gateway postoffice. MORE INFORMATION ================ If no POSTMASTER mailbox exists, and if a message is addressed incorrectly, a recursive loop will be created. Each attempt to deliver a message to the postmaster generates an additional nondelivery message addressed to the postmaster. This can cause the MHS\SW directory to become full and will cause the above error. Additional query words: ====================================================================== Keywords : Technology : kbMailSearch kbMailGateSearch kbZNotKeyword3 kbMailGateMHS300 Version : MS-DOS:3.0 ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 1999.